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    Ticket Escalation
    • 09 Aug 2024
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    Contents

    Ticket Escalation

    • Updated on 09 Aug 2024
    • 1 Minute to read
    • Contributors
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    Article summary

    In special cases you may want to escalate a ticket. In that case follow the below steps.

    STEP 1

    A support engineer from Cenosco will be assigned on the ticket.

    When no response is received from Cenosco, contact the assignee using @(person assigned) in the comment section of the ticket.
    image.png

    STEP 2

    If you are unsatisfied and need for further escalation, you can escalate to the Support Team Lead via one of the below routes:

    • Tag @Jeffrey Remkes on the ticket and specify the reason for escalation.

    image.png



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