Help Center FAQ

Below you can find the frequently asked questions.

Where can I find my ticket that was reported via Feedback?

Tickets that are reported via the old Feedback tool and were open when Intercom went live are migrated to Intercom and can be found in the help center located in IMS. You can read more about where to find your tickets here. Tickets that were already closed before Intercom went live, can be found in the old YouTrack portal.

How to track my tickets?

You can track your tickets under the ticket section of the help center, this section will only be visible when a support agent creates a ticket under your name.

How can I get access to the ticket portal?

Who can get access?

The focal point responsible for one or more assets or a specific discipline within IMS can have access to the ticket portal.

How do I get access?

Submit a request through the support widget asking if you can obtain 'Focal Point' access to the ticket portal.