--- title: "IMS Offline Mode - Troubleshooting" slug: "ims-offline-mode-troubleshooting" updated: 2026-10-27T23:12:43Z published: 2026-10-27T23:12:43Z canonical: "ims-handbook.cenosco.com/ims-offline-mode-troubleshooting" --- > ## Documentation Index > Fetch the complete documentation index at: https://ims-handbook.cenosco.com/llms.txt > Use this file to discover all available pages before exploring further. # IMS Offline Mode - Troubleshooting IMS can be used in an offline environment. Inspectors will typically use it on an iPad in the field (where there is no internet connectivity). However, for us (support) it is possible to troubleshoot offline issues on the PC, using the following IMS offline links: - [https://ims-offline-ios.shell.com/#](https://ims-offline-ios.shell.com/#) - for Client sites - [https://ims-offline.apps.cenosco.local/#](https://ims-offline.apps.cenosco.local/#search/ScopeMain) - for Internal production site ## Setting up Equipment for offline testing For this step you still need internet access. To select the Equipment: - Go to one of the above links. - From the dropdown menu select the site where you are planning to work. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2880%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) - Select the module you want to work on. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2879%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) - Click on **GET EQUIPEMENT FOR OFFLINE USE**. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2881%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) - Select the Equipment, Condition History etc. that you will be working on. - Click the *briefcase* button. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2882%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) - Click **Select for offline use**. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2883%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) Take NoteThis will also automatically block access to the Equipment selected for Offline use by other Users.  Note: All of the above can also be done through the normal IMS site, i.e., you do not need to do this via the offline app. - Now return to the Offline dashboard. Note: As the system is a bit buggy you will probably need trigger the IMS offline link again to return to the dashboard. This will trigger the download of the items selected for offline work. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2885%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) Congratulations, you have now taken the instance offline and can work on it without internet - all data will be saved locally. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2886%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) More info for Troubleshooting offline scope can be found in the manual: [IMS General - IMS Offline](https://ims-handbook.cenosco.com/v414/docs/ims-offline). ### When the Offline Dashboard gets buggy IMS offline can sometimes be buggy. In these cases you need to disconnect from the internet and re-connect to bring it back to life. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2884%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) ### Finishing offline work and returning Equipment to Online Scope Once your offline adventuring is done return to the Dashboard and select **Finish offline work** This will trigger the upload of the changes made in the offline scope and unblock the instances blocked for offline use. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2887%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) When you are done, return to online IMS site. Go to **[](/v2022-2/docs/reviewing-offline-scopes-in-settings)** [](/v2022-2/docs/reviewing-offline-scopes-in-settings)[Settings \ Data transfer \ Offline Scopes](/v2022-2/docs/reviewing-offline-scopes-in-settings).**[](/v2022-2/docs/reviewing-offline-scopes-in-settings)** ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2888%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) Check if something has been left locked and if needed click **Unlock**. ![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2889%29.png?sv=2026-02-06&spr=https&st=2026-10-28T15%3A00%3A16Z&se=2026-10-28T16%3A00%3A16Z&sr=c&sp=r&sig=XqdeKrzgIDVPgQ%2FRxKgZcJ4W97SpyL6iDAhqhL%2BG384%3D) For more information see [IMS Offline - Overview](/v2022-2/docs/ims-offline-overview).