Requesting Support

Summary and key takeaway The Feedback Tool should be used to request support under usual operating conditions. Why? For emergencies and emergencies alone (i.e. IMS not accessible for some reason) the user should contact support via email ...

This guide presents condensed information relevant for obtaining adequate and efficient support after an issue has been encountered in IMS. Summary and key takeaway The Feedback Tool should be used to request support under usual operating condit...

As IMS runs on a common internet browser, like Microsoft Edge or Google Chrome, it's normal that the pages in IMS need to be refreshed, and when the problem persists, you may need to perform a hard refresh or even clear the locally stored cached sit...

Screenshots can be taken with any of the several readily available tools. “Snipping tool” (or “Snip & sketch”) is a very simple tool coming preinstalled with MS Windows that can be used to take advantage of this functionality. The tool all...

When referring to a given set of IMS entities (ECH, Equipment, Floc …) support workers will not know how the given set of data has been obtained in the grid if the required information is omitted or simply a screenshot of an IMS grid is provided. ...

Recording the screen in IMS A screencapture of an issue in IMS can be highly illustrative as it shows the steps done and the tool behaviours and dynamics. One video may replace several screenshots. We suggest using SnipClip as a freely availab...