Below you will find the Shell Support documentation.
Support Model
w-IMS Support Model:
w-IMS Support Escalation Process:
YouTrack
See Using YouTrack.
Accessing IMS on Mobile Devices
Guide to Access W-IMS on Mobile Devices via Services Now:
Discipline Onboarding
IMS Discipline Checklist Onboarding:
IMS for Third Party Users - PingID Multi-Factor Authentication
First take a look here: IMS access via PING (for Third Parties).
For more Shell related guidance see below:
IMS for Third Party Users:
Guide to PingID Setup on SIMAAS (Shell Identity Management Authentication and Authorization Services):