---
title: "Shell Support documents"
slug: "shell-support-documents"
tags: ["Shell", "Support"]
updated: 2026-10-27T23:12:37Z
published: 2026-10-27T23:12:37Z
canonical: "ims-handbook.cenosco.com/shell-support-documents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ims-handbook.cenosco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shell Support documents

Below you will find the Shell Support documentation.

## Support Model

w-IMS Support Model:

[w-IMS Support Model v1.5.3.pptx](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/w-IMS%20Support%20Model%20v1.5.3.pptx?sv=2026-02-06&spr=https&st=2026-10-28T14%3A37%3A15Z&se=2026-10-28T15%3A37%3A15Z&sr=c&sp=r&sig=JekVr9XXnrD7uQUf%2FfyLBbVW2d0fUEqavoMzACz%2Fx2k%3D)

w-IMS Support Escalation Process:

[w-IMS Support Escalation Process.pptx](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/w-IMS%20Support%20Escalation%20Process.pptx?sv=2026-02-06&spr=https&st=2026-10-28T14%3A37%3A15Z&se=2026-10-28T15%3A37%3A15Z&sr=c&sp=r&sig=JekVr9XXnrD7uQUf%2FfyLBbVW2d0fUEqavoMzACz%2Fx2k%3D)

## YouTrack

See [Using YouTrack](/v414/docs/using-youtrack).

## Accessing IMS on Mobile Devices

Guide to Access W-IMS on Mobile Devices via Services Now:

[Guide to Access W-IMS on Mobile Devices via Service Now (1).pptx](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/Guide%20to%20Access%20W-IMS%20on%20Mobile%20Devices%20via%20Service%20Now%20(1).pptx?sv=2026-02-06&spr=https&st=2026-10-28T14%3A37%3A15Z&se=2026-10-28T15%3A37%3A15Z&sr=c&sp=r&sig=JekVr9XXnrD7uQUf%2FfyLBbVW2d0fUEqavoMzACz%2Fx2k%3D)

## Discipline Onboarding

IMS Discipline Checklist Onboarding:

[IMS Discipline Onboarding Package.pptx](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/IMS%20Discipline%20Onboarding%20Package.pptx?sv=2026-02-06&spr=https&st=2026-10-28T14%3A37%3A15Z&se=2026-10-28T15%3A37%3A15Z&sr=c&sp=r&sig=JekVr9XXnrD7uQUf%2FfyLBbVW2d0fUEqavoMzACz%2Fx2k%3D)

## IMS for Third Party Users - PingID Multi-Factor Authentication

First take a look here: [IMS access via PING (for Third Parties)](/v414/docs/ims-access-via-ping-for-third-parties).

For more Shell related guidance see below:

IMS for Third Party Users:

[IMS for Third Party Users.pptx](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/IMS%20for%20Third%20Party%20Users.pptx?sv=2026-02-06&spr=https&st=2026-10-28T14%3A37%3A15Z&se=2026-10-28T15%3A37%3A15Z&sr=c&sp=r&sig=JekVr9XXnrD7uQUf%2FfyLBbVW2d0fUEqavoMzACz%2Fx2k%3D)

Guide to PingID Setup on SIMAAS (Shell Identity Management Authentication and Authorization Services):

[PDF document](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/Guide%20to%20PingID%20Setup%20on%20SIMAAS%20(Shell%20Identity%20Management%20Authentication%20and%20Authorization%20Services).pdf?sv=2026-02-06&spr=https&st=2026-10-28T14%3A37%3A15Z&se=2026-10-28T15%3A37%3A15Z&sr=c&sp=r&sig=JekVr9XXnrD7uQUf%2FfyLBbVW2d0fUEqavoMzACz%2Fx2k%3D)