Single sign on is an option that allows users to connect to IMS using only their domain name, without the use of a password. However we are met with multiple forms of challenges maintaining this service. Here we provide an overview of issues we have met so far, and applied workarounds.
More information on SSO configuration can be found here: Single sign-on (SSO) implementations (Ping, Google, Azure, Adfs, AutoLogin) (sharepoint.com).
Troubleshooting the basics
First thing to check when there are SSO issues present is the User setup.
Most important thing to check is that the Username matches the Domain User Name (1) and that the Single sing on toggle is selected (2)
Next step would be to check the domain user name in command prompt on the users device.
By typing the command “whoami” in the CMD we will receive the domain user name of the user.
This name needs to match the username in IMS for SSO to work.
PING
Most common issue with the PING ID is that the Client is not using the correct link. The correct link should contain #ping in it
Per example:
