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Ticket Escalation

  • Published on Jan 30, 2025
  • 1 minute(s) read
  • JR
  • Denis Tkalec
  • Tomislav Renic
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In special cases you may want to escalate a ticket. In that case follow the below steps.

STEP 1

A support engineer from Cenosco will be assigned on the ticket.

When no response is received from Cenosco, contact the assignee using @(person assigned) in the comment section of the ticket.
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STEP 2

If you are unsatisfied and need for further escalation, you can escalate to the Support Team Lead via one of the below routes:

  • Tag @Jeffrey Remkes on the ticket and specify the reason for escalation.

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