Preconditions for Using a Mobile Device

Note: Below is applicable to Shell users. If not a Shell user, please contact your IT department.

Verify the following for your mobile device (iPad):

• Do you have a Mobile Connect Service account?
• Is your mobile device registered, i.e. is the Hub App installed?
• Does the VPN, to the Shell network, work?

See the Apple Personal or Apple Corporate or Android User Guide.

For assistance contact the Shell IT Service Desk.

Note: Currently the IMS Offline App is only available for iPads.