---
title: "Using YouTrack"
slug: "using-youtrack"
updated: 2026-03-09T10:15:39Z
published: 2026-03-09T11:26:42Z
canonical: "ims-handbook.cenosco.com/using-youtrack"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ims-handbook.cenosco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using YouTrack

[YouTrack](https://cenosco.myjetbrains.com/youtrack/issues/IMSFB) is a tool for issue management. It is used for capturing all support issues, bug reports and feature requests. All [requests submitted via the feedback button](https://ims-handbook.cenosco.com/v410/docs/requestingsupport) are visible in [YouTrack](https://cenosco.myjetbrains.com/youtrack/issues/IMSFB).

You need an account!

Due to security and privacy reasons, an account is required to use [YouTrack](https://cenosco.myjetbrains.com/youtrack/issues/IMSFB).

## Requesting a YouTrack account

In order to get access to YouTrack, submit a [request via the feedback button](https://ims-handbook.cenosco.com/v410/docs/requestingsupport). State who needs an account (you or several colleagues) by providing the email address(es).

After the request, the account(s) will be created in a reasonable time frame, depending on the number of accounts needed.

## Searching for an issue in YouTrack

YouTrack contains all requests. This makes searching very useful. In order to search for an issue, click in the search bar.

![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2852%29.png?sv=2026-02-06&spr=https&st=2026-10-28T22%3A50%3A53Z&se=2026-10-28T23%3A50%3A53Z&sr=c&sp=r&sig=qt9C4Bgp%2B6uGbqRUsGZTjyco3lOpieShBpZfyH6DSd0%3D)Click in the search bar.You can search for various parameter, such as:

- YouTrack ID (IMSFB-XXX)
- Title
- Description
- AppSite (asset name)
- AppSiteUser (username of person which submitted the issue via feedback button)
- Created
- Type (feature, bug, support, question...)
- Other options

### Saving the YouTrack Query

YouTrack supports advanced querying of issues and it is good to save the Query.

To save the Query:

- Click the *save* button on the right side of the Query field.

![image.png](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image%2853%29.png?sv=2026-02-06&spr=https&st=2026-10-28T22%3A50%3A53Z&se=2026-10-28T23%3A50%3A53Z&sr=c&sp=r&sig=qt9C4Bgp%2B6uGbqRUsGZTjyco3lOpieShBpZfyH6DSd0%3D)Click the save button.

- Your query will then be saved and available to quick select in the left pane.

![](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/image-1661390221873.png?sv=2026-02-06&spr=https&st=2026-10-28T22%3A50%3A53Z&se=2026-10-28T23%3A50%3A53Z&sr=c&sp=r&sig=qt9C4Bgp%2B6uGbqRUsGZTjyco3lOpieShBpZfyH6DSd0%3D)Saved queries will be available to quick select in the left pane.  

## General YouTrack Instructions

[PDF document](https://cdn.document360.io/e492a0e0-a4ba-4aca-8fc6-76b95f91fdf3/Images/Documentation/Youtrack%20Short%20User%20Manual%202021.pdf?sv=2026-02-06&spr=https&st=2026-10-28T22%3A50%3A53Z&se=2026-10-28T23%3A50%3A53Z&sr=c&sp=r&sig=qt9C4Bgp%2B6uGbqRUsGZTjyco3lOpieShBpZfyH6DSd0%3D)