---
title: "When IMS is down!"
slug: "when-ims-is-down"
status: "update"
updated: 2026-10-27T20:26:44Z
published: 2026-10-27T20:26:44Z
canonical: "ims-handbook.cenosco.com/when-ims-is-down"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://ims-handbook.cenosco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When IMS is down!

> [!NOTE]
> In case of an emergency, such as when IMS is not reachable or you are unable to log in, please contact Cenosco Support by email at: support@cenosco.com.

**For Shell Users:**

- Access the [Shell IMS Porta](https://ims-portal.europe.shell.com/)[l](/v410/docs/shell-portal) to submit a support request.